Cancellation & Refund Policy
Last Updated: October 12, 2026
This policy describes how subscriptions to PARA (the "Service", operated by SHRIMGON PTE. LTD., Singapore) can be cancelled, and when refunds apply.
1. Subscription Summary
- Plans (Singapore Dollars): PARA Personal — S$12.90 per month; PARA Family — S$19.90 per month; PARA Family Annual — S$199 per year. Subscriptions started before October 12, 2026 (Singapore time) keep early-bird prices (S$9.90 / S$14.90 / S$149) for as long as they continue; early-bird prices are no longer offered. See our Terms of Use §4.
- Earlier PARA Family subscriptions: started at S$9.90 per month before these plans were introduced, they keep that price and the same coverage for as long as they continue.
- Early Access: until 31 December 2026 (Singapore time), PARA is free for every account and there is nothing to cancel. The free trial below applies from 1 January 2027.
- Free trial: 14 days with full functionality. No payment card is required for the trial, so there is nothing to cancel if You simply stop using it. If You subscribe during the trial and cancel before the trial ends, You are not charged anything: You keep using PARA until the trial ends, and the subscription ends then. If You cancel by email, send it at least one business day before the trial ends so We can process it in time.
- Billing: Monthly or yearly depending on the plan, processed by Stripe. Subscriptions renew automatically until cancelled.
2. How to Cancel
You can cancel Your subscription at any time:
- In the app: through Your PARA's subscription settings
- By email: send a message to contact@shrimgon.ai with the subject "Cancel Subscription". We process cancellation requests within one business day.
To avoid being charged for the next billing period, cancel at least 24 hours before Your renewal date.
3. What Happens When You Cancel
- Cancellation takes effect at the end of Your current billing period. You keep full access until then.
- After that, Your PARA pauses — nothing is deleted: You can still see everything You saved, and items family members send You still arrive. PARA stops taking on new work (new reminders, new planning) until You subscribe again.
- Reminders You had already set continue to run for 7 days after expiry, then stop quietly.
- You can return at any time. Subscribing again restores everything immediately — Your data never left.
4. Refunds
- Subscription payments are non-refundable, except where required by applicable law. When You cancel, You keep access for the time You have paid for; We do not provide prorated refunds for partial billing periods.
- This also applies to PARA Family Annual: cancelling stops the next yearly renewal, and You keep access until the end of the year You have paid for; the unused part of the year is not refunded. The 14-day free trial lets You try PARA in full before You pay for a year.
- Billing errors: if You believe You were charged in error (for example, a duplicate charge), contact Us at contact@shrimgon.ai and We will investigate and correct genuine errors promptly.
- Nothing in this policy limits any rights You have under applicable consumer protection law.
5. Failed Payments
If a renewal payment fails, Your access continues during a grace period while payment is retried automatically. If payment continues to fail, Your subscription ends and Your PARA pauses as described in Section 3 — Your data is not deleted, and You can reactivate at any time.
6. Deleting Your Data
Cancelling Your subscription does not delete Your data. If You want Your data deleted, see our account deletion page — deletion is available to You at any time, subscribed or not.
7. Contact Us
Questions about billing, cancellation, or refunds: